Following the recent launch of its Business Class service, Dubai-based flydubai introduces its dedicated Business Team responsible for delivering what promises to be a more personal flying experience. The carrier will welcome its first Business Class passengers in October, marking the beginning of a new phase in the evolution of flydubai’s passenger offering.
Commenting on the new premium service, Ghaith Al Ghaith, flydubai’s CEO, told TravelPlus, “Since day one, flydubai has been committed to delivering a unique passenger experience; we have already differentiated ourselves through our existing product offering and therefore it’s the next logical step in the evolution of our business model.” “The journey leading to the moment you take off is just as important as the on board experience itself.
As a result, we have invested in a dedicated Business Team who will ensure that our Business Class passengers are well taken care of around the clock, enjoying an easier and faster journey on the ground.” To help passengers make the most out of their Business Class travel with flydubai, the dedicated Business Team will be available 24 hours a day, 7 days a week on the telephone, at the airport or by SMS, which supports Arabic, English and Russian. The team can assist in making or amending a booking as well as selecting seats, choosing meals, handling enquiries about the latest films on board or checking in for a flight.
At the Airport Business Class passengers will be able to take advantage of flydubai’s priority check-in, conveniently located just 120 paces from the car park, as well as the new facilities at the recently upgraded and expanded Terminal 2 at Dubai International Airport. Assigned Business Team representatives will always be present at the terminal to assist with enquiries, priority luggage drop off, check-in and provide a fast-track through immigration, security and boarding. Business Class passengers will have access to the Marhaba lounge and later this year they will be able to relax in flydubai’s dedicated Business Class lounge before their flight.
“Our Business Class, which came as a result of our customer feedback, will offer leisure and especially business travellers a more personalised flying experience to a number of destinations across our network, including some that have never offered business class air travel before,” added Al Ghaith. The airline took delivery of the first aircraft with a business class cabin in August 2013. All new aircraft due for delivery later this year will include business and economy classes. Its programme to retrofit the existing fleet started in September.