Gulf Air officially inaugurated its Falcon Gold Lounge at Bahrain International Airport last week. The fully renovated lounge seamlessly integrates contemporary design and architecture with Arabian influences, creating an environment that combines peace and tranquillity with extensive modern-day business and catering facilities. For the first time, premium passengers have the added facilities of seven private sleeping rooms, a cigar lounge and shower rooms with hotel-style towels and luxury brand toiletries and amenities.
Passengers can stay connected with free Wi-Fi throughout the lounge, discreet power sockets at every seat and a business centre that includes PCs, fax machines and printers. For families the lounge offers a spacious family room with highly trained professional SkyNannies in attendance as well as a gaming room equipped with Xbox and PlayStation units. The lounge upgrade is in-line with the airline’s service and product enhancement strategy both in the air and on the ground including the company’s aircraft which are either new or have been refurbished. The current fleet age is 5.2 years, one of the youngest in the region.
Gulf Air Chief Executive Officer Mr. Samer Majali told TravelPlus the upgraded lounge was a further example of the airline’s commitment to investing in in passengers across its network, “Bahrain serves as a crucial transit hub for our passengers from the United Kingdom so developing and improving our product is key to ensuring customer satisfaction throughout their journey with us.
The new lounge is the latest in a series of service enhancements across our entire passenger value chain including the re-launch of our Sky Nanny Service, Sky Chef, online check in and robust network connectivity in the Middle East.
“We believe in investing in our customers and, as we keep improving ourselves in our customer service on the ground, we will continue to add more features and facilities in the air as well, so that our premium customers enjoy a consistently enhanced experience throughout their journey” Mr. Majali concluded.
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